Episode #102: Ali Cudby - Alignmint Growth

Ali Cudby is the founder and CEO of Alignmint Growth Strategies - it’s alignMINT (M-I-N-T) because once a mint plant is established, it grows like crazy - much like the results for clients at Alignmint, a leading consulting and training firm specializing in post-sales strategies for customer retention and growth.

Ali's journey in customer experience began after graduating from Wharton Business School, and whether it’s The New York Times Company or a start-up, her work is guided by a singular idea: when people feel seen, heard and valued they are more inclined to stay customers longer, buy more and tell their friends and colleagues.

That lofty idea gets put into action via playbooks, which codify clear and consistent processes for aligned engagement internally and with clients. You can learn more by reading Ali’s #1 bestselling book, Keep Your Customers. You can find Ali at https://alignmintforgrowth.com